Terms, Conditions, and Privacy Policy
Making changes to your order
Changes can be made up until your cut-off. This is at 8am on Sundays for Tuesday & Wednesday deliveries, at 8am on Tuesdays for Thursday & Friday deliveries.
Skipping a delivery
Skipping a delivery can be managed through your account by clicking on the "Skip a Delivery" tab after logging into your account. Be sure to include your delivery date in your skipped delivery time frame but do not include the following week if you are planning on being back for your next delivery. A good rule of thumb is to set your away dates from Monday to Friday of the week that includes your delivery date. As always, we will gladly take care of this for you if you give us a call or email us letting us know which deliveries you would like to skip.
Delivery Day Schedules
The Cowichan Milk Company Ltd. reserves the right to change delivery days. We will give you a seven-day notice via email if your delivery day will be changing.
If a holiday will impact your delivery day, we will email you one week before your delivery to inform you of which day your order will be delivered on instead. We deliver on almost all holidays, so if you are out of town please update your order through your online account before you leave.
Payment Schedule
Billing is processed the evening of your delivery.
Additional Fees
A cooler and ice packs are required for our driver to leave your order. If no cooler is left out and we do not have advance notice from you that this was intentional, we will deliver your order in a thermal bag (with additional ice packs in summer) for a fee of $6.
Bottle Deposit
All of our bottles have a $2 deposit. We are able to return your deposit for our own bottles that are well-rinsed and undamaged (we cannot take back Avalon or other dairies' bottles).
Cancellation Policy
We have no customer contracts, so if you would like to cancel service simply email us at thefarmers@cowichanmilk.ca or call us at 250-710-4287. We can arrange to pick up any empty bottles upon service cancellation.
Refund Policy
At Cowichan Milk Company Ltd. we strive to satisfy all of our customers. Please email us at thefarmers@cowichanmilk.ca or call us at 250-710-4287 if you are not 100% satisfied with our products or services.
Privacy
Cowichan Milk Company Ltd. respects your privacy and will not sell, trade, or share your information. Our website hosting partners and other parties who assist us in operating our website, conducting our business, and serving you may have access to your information as long as those parties agree to keep this information confidential.
Our website uses cookies to help us serve you better.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Cowichan Milk Company’s promotional e-mails include "Unsubscribe" links so you can change your settings easily at any time. You can also modify your e-mail settings by modifying your preferences in the "My Account" section on this site. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at thefarmers@cowichanmilk.ca or 250-710-4287.
Accepting the Terms
By placing an online order with us, you understand and agree to the above terms. We reserve the right to modify this privacy policy at any time, so please review it frequently.
